Below are guides to help get you started within D365 Customer Engagement.
Dynamics 365 Documentation Home: https://docs.microsoft.com/en-us/dynamics365/
Sales:
Dynamics 365 Documentation Home: https://docs.microsoft.com/en-us/dynamics365/
Sales:
- Dynamics 365 Sales Documentation: https://docs.microsoft.com/en-us/dynamics365/sales-professional/help-hub
- Dynamics 365 Sales - Microsoft Learn (videos and documentation): https://docs.microsoft.com/en-us/learn/browse/?products=dynamics-sales&resource_type=learning%20path&term=sales%20professional&terms=sales%20professional
Customer Service:
- Dynamics 365 Customer Service Documentation: https://docs.microsoft.com/en-us/dynamics365/customer-service/help-hub
- Dynamics 365 Customer Service - Microsoft Learn (videos and documentation): https://docs.microsoft.com/en-us/learn/browse/?expanded=dynamics-365&terms=customer%20service&resource_type=learning%20path&products=dynamics-customer-service
Marketing:
- Dynamics 365 Marketing Documentation: https://docs.microsoft.com/en-us/dynamics365/marketing/help-hub
- Dynamics 365 Marketing - Microsoft Learn (videos and documentation): https://docs.microsoft.com/en-us/learn/browse/?expanded=dynamics-365&resource_type=learning%20path&products=dynamics-marketing
Field Service:
- Dynamics 365 Field Service Documentation: https://docs.microsoft.com/en-us/dynamics365/field-service/user-guide
- Dynamics 365 Field Service - Microsoft Learn (videos and documentation): https://docs.microsoft.com/en-us/learn/browse/?expanded=dynamics-365&resource_type=learning%20path&products=dynamics-field-service
Customer Engagement (on-premises):
- Dynamics 365 CE On-Premises v9 Documentation: https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/overview?view=op-9-1